Frequently Asked Questions

This directory summarizes common Duli Help Center questions across accounts and organization, file transfer, installation and deployment, licensing and purchase, login issues, message issues, and troubleshooting logs.

1. Accounts and Organization

• Cannot Find Contacts in the Client
• Disable an Account

2. File Transfer

• File Transfer Failed
• Images Are Broken
• Failed to Save Files to Cloud Drive

3. Installation and Deployment

• Installation and Deployment
• Windows Server Deployment
• Linux Docker Deployment
• Firewall Port Access
• Activation Failed After Deployment
• Cannot Open the Admin Console
• Back Up Server Data
• Upgrade the Server
• Configure Client Updates
• Supported Client Devices
• Server Address Change

4. Licensing and Purchase

• Apply for License Authorization
• Expand Authorized Users
• Version Purchase Guide

5. Login Issues

• Cannot Get Server Address During Login
• Account Not Found During Login
• Forgot Password or Incorrect Password During Login
• Phone Number Not Found During Login
• Unauthorized Authentication During Login

6. Message Issues

• Message Sending or Receiving Failed
• Unread Messages Are Shown but Cannot Be Found

7. Troubleshooting and Logs

• Troubleshooting Methods
• Get Client Logs
• Get Server Logs
• Required Server Maintenance Workflow
• Project Logs and Restart Maintenance
• Service and Data Maintenance
• Contact Technical Support