FAQ

This page collects common questions about client login, messages, accounts, file transfer, and troubleshooting.

Login Issues

• Cannot Get Server Address
• Account Not Found
• Forgot Password
• Phone Not Found
• Unauthorized

Messages

• Send/Receive Failed
• Unread Messages Not Found

Accounts

• Cannot Find Contacts
• Disable Account

File Transfer

• File Transfer Failed
• Image Broken
• Save to Cloud Failed

Troubleshooting

• Troubleshooting Methods
• How to Get Server Logs
• How to Get Client Logs
• Contact Support