Failed to Save Files to Cloud Drive

Saving to Cloud Drive can fail because of account permissions, file service issues, storage space, or folder access rules.

Common Symptoms

• A file is received but cannot be saved to Cloud Drive.
• Some folders can save files while others fail.
• The saved file cannot be found in the target folder.

What to Check First

• Confirm the target folder and user permissions.
• Check whether Cloud Drive and file transfer are working for other users.
• Check server disk space and file service status.

Recommended Actions

1. Try saving another file to another folder.
2. Confirm whether the user has upload permission for the target space.
3. Ask operations to check file service and storage if multiple users are affected.

When to Contact an Administrator or Operations Team

• The issue affects multiple users or the whole company.
• The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
• Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.

Related Links

• File Transfer Failed
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• Cannot Find Contacts in the Client