Unauthorized Authentication During Login
Unauthorized authentication usually points to License expiration, missing License import, mismatched machine code, or an insufficient authorized user count.
Common Symptoms
- Login reports unauthorized authentication.
- The admin console says the License is expired or invalid.
- Newly added users cannot log in.
What to Check First
- Whether the License is imported and still valid.
- Whether the License belongs to the current enterprise and machine code.
- Whether the authorized user count is sufficient.
- Whether the deployment environment changed recently.
Recommended Actions
- Check License status in the admin console.
- Re-import the correct License file if needed.
- Apply for authorization or user expansion if the License is missing, expired, or insufficient.
- Verify login again after License update.
When to Contact an Administrator or Operations Team
- The issue affects multiple users or the whole company.
- The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
- Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.