Expand Authorized Users
When a pilot expands or a company moves to production, the authorized user count may need to be increased. Expansion must be handled through the order, machine code, and License file process.
Common Symptoms
- New users cannot use Duli.
- The admin console reports that the authorized user count is insufficient.
- The number of organization users exceeds the License count.
What to Check First
- Current License user count and expiration date.
- Whether the expansion order or business confirmation is complete.
- Whether the machine code matches the current deployment environment.
- Whether the latest License has been imported.
Recommended Actions
- Confirm the current used user count and required expansion count.
- Submit the expansion request through the website, business, or implementation process.
- Download and import the new License file.
- Verify that newly added users can log in and use Duli.
When to Contact an Administrator or Operations Team
- The issue affects multiple users or the whole company.
- The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
- Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.