How to Contact Technical Support

Prepare issue context before contacting support so the problem can be located quickly.

Common Symptoms

• Basic troubleshooting cannot identify the cause.
• The issue affects multiple users or production services.
• Logs contain clear errors but the team cannot determine next steps.

What to Check First

• Failure time and impact scope.
• Account, client version, server address, and screenshots.
• Client logs and server logs.
• Recent deployment, upgrade, certificate, domain, License, or service changes.

Recommended Actions

1. Describe the issue with exact time and affected users.
2. Provide screenshots or screen recordings.
3. Attach client logs, server logs, and key error messages.
4. Avoid repeated production restarts before support confirms the operation.

Related Links

• Troubleshooting Methods
• Get Client Logs
• Get Server Logs