Images Are Broken

Broken images are usually related to file service storage, HTTPS, domain, proxy, or old file links.

Common Symptoms

• Chat images show a broken placeholder.
• Existing images fail but new images work.
• PC works but mobile fails, or only external access fails.

What to Check First

• Check server disk space.
• Check whether 'Gofastdfs' is running normally.
• Confirm HTTPS certificate, domain, proxy, and file service address.
• Confirm whether the image link points to an old server address.

Recommended Actions

1. Compare PC, mobile, internal network, and external network behavior.
2. Ask operations to check disk space and 'Gofastdfs'.
3. Check whether the domain, HTTPS certificate, or reverse proxy was recently changed.
4. Collect broken image URLs and related logs.

When to Contact an Administrator or Operations Team

• The issue affects multiple users or the whole company.
• The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
• Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.

Related Links

• File Transfer Failed
• Server Address Change
• Get Server Logs
• Service and Data Maintenance