Apply for License Authorization
Duli private deployment usually requires License authorization. A new or updated License may be required for first deployment, production launch, server migration, or user expansion.
Common Symptoms
- The admin console asks for a License file.
- Login reports unauthorized authentication.
- The deployment cannot continue after installation.
- Authorization fails after server migration.
What to Check First
- Enterprise verification or order process is complete.
- The current server machine code has been submitted.
- The License matches the current enterprise and environment.
- The License is imported in the correct admin console.
Recommended Actions
- Apply for a License through the website, business, or implementation process.
- Submit the machine code from the current deployment environment.
- Download the License file and import it in the admin console.
- Verify the admin console, client login, and authorized user count.
When to Contact an Administrator or Operations Team
- The issue affects multiple users or the whole company.
- The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
- Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.