How to Configure Client Updates

Client update configuration should match the server address, client package, update URL, and supported operating systems.

Common Symptoms

• The client does not receive update prompts.
• Different devices show different versions.
• The update address still points to an old server.

What to Check First

• The client package and update URL are correct.
• The server address change has been synchronized to update configuration.
• Different OS clients use the correct package.

Recommended Actions

1. Upload or configure the latest client package according to the admin console process.
2. Verify update prompts on Windows, macOS, and mobile devices as needed.
3. Update the client upgrade address after server address changes.

When to Contact an Administrator or Operations Team

• The issue affects multiple users or the whole company.
• The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
• Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.

Related Links

• Supported Client Devices
• Server Address Change
• Contact Technical Support