Phone Number Not Found During Login
This prompt means the phone number is not found in the current company server, or the client is connected to a different company server.
Common Symptoms
- Login reports that the phone number does not exist.
- The phone number works in another environment.
- The server address can connect but belongs to a different company.
What to Check First
- The phone number is entered correctly.
- The administrator can find the phone number in the current admin console.
- The client server address belongs to the current company.
- Organization import and account synchronization are complete.
Recommended Actions
- Ask the administrator to search for the phone number in the admin console.
- Confirm whether the user is logging in to the correct company server.
- Correct the phone number, create the account, or update organization synchronization.
- If the server is wrong, provide the correct address or QR code.
How to Tell Whether You Logged in to the Wrong Company Server
If the server address can connect but the admin console cannot find the phone number, verify the company, server address, QR code, and deployment environment before changing the account.
When to Contact an Administrator or Operations Team
- The issue affects multiple users or the whole company.
- The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
- Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.