Activation Failed After Deployment

Activation failures are usually caused by a mismatched machine code, an incorrect License file, expired authorization, or an incomplete upload in the admin console.

Common Symptoms

• The activation page reports failure.
• The admin console asks for a License file.
• Login reports unauthorized authentication.
• The License still fails after import.

What to Check First

• The License belongs to the current enterprise and current server machine code.
• The License is not expired.
• The latest License file has been uploaded in the correct admin console.
• The machine code was collected from the current deployment environment.

Recommended Actions

1. Recheck the current machine code and License file.
2. Upload the latest License in the admin console.
3. Verify the admin console, client login, and authorized user count.
4. Contact implementation or business support if the License does not match.

When to Contact an Administrator or Operations Team

• The issue affects multiple users or the whole company.
• The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
• Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.

Related Links

• Firewall Port Access
• Apply for License Authorization
• Unauthorized Authentication During Login