How to Disable an Account
Disable an account when an employee leaves, a test account is no longer needed, or access must be temporarily blocked.
Common Symptoms
- A user has left the company but can still log in.
- A test account should no longer access messages, files, or projects.
- Permissions remain after department or role changes.
What to Check First
- Confirm the account, phone number, department, and user status.
- Check whether the account owns projects, approvals, files, or shared resources.
- Confirm whether the account should be disabled or deleted according to company policy.
Recommended Actions
- Disable the account in the admin console.
- Confirm that the user can no longer log in from the client.
- Transfer or clean up files, projects, approvals, and ownership if needed.
- Record the operation for later audit.
When to Contact an Administrator or Operations Team
- The issue affects multiple users or the whole company.
- The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
- Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.