Supported Client Devices
Duli clients should be installed on supported operating systems and kept compatible with the deployed server version.
Common Symptoms
- Old devices behave abnormally.
- PC works but mobile does not.
- Different terminals use inconsistent versions.
What to Check First
- Client OS and app version.
- Whether the client version matches the server version.
- Whether the client can access the configured server address.
Recommended Actions
- Use the supported client package provided by the deployment or admin console.
- Keep client versions aligned with the server version.
- Re-test login, messages, files, and notifications after updates.
When to Contact an Administrator or Operations Team
- The issue affects multiple users or the whole company.
- The fix requires restarting production services, replacing certificates, changing databases, changing file services, or updating License files.
- Provide the failure time, impact scope, screenshots, account information, client version, server address, and related logs when reporting the issue.