How to contact technical support

How to Contact Technical Support

Please visit our official website to contact us, describing the issue or fault you are currently experiencing. Provide the latest logs and, if possible, the following information to facilitate troubleshooting:

1. System environment. For example, CentOS 7.
2. Server version number, which can be found at the bottom of the management dashboard page.
3. Fault phenomenon. For example, unable to log in. You can take a screenshot of the specific error interface and describe the specific abnormal behavior.
4. Steps to reproduce the fault. For example, if client message sending/receiving fails, describe the specific steps.
5. Time of the issue. For example, it occurred at 9:00 AM on May 11, 2022. An approximate time is sufficient.

Any other information you believe could help us locate the problem faster and better can also be provided.